If you lose a customer, you are losing money
But what is the actual cost of losing a customer?
Check out what happens when an undercover customer experience solution is introduced into your business.
So, maybe you now want to focus on cost savings?
Perhaps at the same time, you want to be efficient to enable you to maintain a good level of sales and get better results than before?
Maybe you are looking to be the leader in your industry?
Possibly your goal is to achieve at least 1% better financial results than last year……
If so, how will you get there?
Leading companies know that the critical ingredient beyond a good product is service that delivers over and over. If you’re not the best in the game, you’ll struggle to beat the competition.
Through Customers Eyes deliver a complete undercover customer experience solution that will permit you to realize the experience your customers are having when they choose to do business with you.
Reliable, quality facts are anonymously gathered to measure:
✔️ the quality of service given
✔️ the accuracy of specific information imparted about products/services
✔️ if there is any upselling/cross-selling
✔️ whether the sale has even been asked for
✔️ if team members are following the organization’s processes and procedures
✔️ what your competitors are doing at sales and service
This vital feedback can assist your business position itself for improved performance leading to an increase in your bottom line.
Do you know what is happening on the frontline of your business?
Is it being portrayed the way you want it to be?
Are certain products/services being promoted?
By conducting an undercover assessment of your team members, you will be better informed of what is actually happening. This allows you to see what your customers are truly experiencing and whether your service is benchmarked according to your expectations.
Differentiation & Loyalty
What sets you apart from your competitors?
Every customer wants to be valued and treated like a ‘king’ or ‘queen’, to feel ‘special’. They will keep coming back and will also spread the word!
Productivity & Recognition
What if every customer who walks through your door is perceived to be a possible undercover customer?
Customer engagement and productivity will sky rocket! Every customer will receive better service – employees will stay continually engaged. You will be able to recognise your team for giving exceptional customer service.
Targeted Training Areas
Should training be one for all? Which area requires training?
An undercover customer experience campaign allows identification of what training areas need to be focused on. Training sections demanding urgent attention is immediately identified. Problematic areas potentially damaging your business will be identified. This makes selecting and focusing on the right training programs that has the highest influence achievable.
Measure & Monitor
How do you know that the training given and the KPI’s established are working? How is it being measured & monitored?
Honest objective feedback will give you concrete information which you can use to monitor and measure against your organisation’s processes and procedures, expected service levels, sales skills and product knowledge .
How can business growth be reached?
By driving the reputation of your business to stand out from the crowd and be known for consistently giving exceptional customer service.
The result will be;
✔️ increased sales
✔️ conversion of browsers into buyers
✔️ sales potential of every customer maximised
✔️ loyal customers
✔️ repeat business
✔️ improved bottom line
Our undercover customer experience service is acost-effective solution
Why Choose Through Customers Eyes
UnderCover CUSTOMER EXPERIENCE Solution?
Experience in targeted undercover/mystery shopping campaigns
Work with a wide range of industries
Offer totally tailored solutions for your business
Provide detailed reports, graphs and analysis
Our graphs give you an instant snap-shot of what is going on
Our undercover/mystery shoppers are handpicked and of high quality
We provide a premium service at very competitive rates
No Matter What Industry
Hire an independent service
Want to see how you stack up?
Contact us and take our benchmark survey
book in a call with us to discuss how we can
take the service pain out of your business!
Speak to us at Through Customers Eyes