Our Blog

Importance of Product or Service knowledge

Importance of Product or Service knowledge

An essential skill and a vital tool for sales is having product knowledge.  This knowledge permits for the presentation of the benefits of the product or service correctly and convincingly.  Customers do not react to unexcited staff who have no enthusiasm or share any...

read more
Getting your customers to say ‘WOW’ about your business

Getting your customers to say ‘WOW’ about your business

Serving customers has been replaced with a new concept.  As there is increased competition in almost everything, moving the way we think about customer service is as simple as calling it “the customer experience”.   However, it is not just about changing a few words,...

read more
Important tips to boost employee integrity & satisfaction

Important tips to boost employee integrity & satisfaction

What does employee integrity and satisfaction mean? It means being moral, honest, consistent, and conducting oneself in an honourable manner. Therefore, integrity is crucial to business success as it assists in developing the trust, creativity and open communication...

read more
Tips for customer service & sales techniques

Tips for customer service & sales techniques

Three important factors we must consider when it comes to giving excellent customer service 1) Approach The approach you take towards your customer when they are upset or conducting themselves poorly.  It is up to you to get around the situation and act in a manner...

read more