Case Studies

Retail - Undercover Customer Experience Visit #1

An undercover customer experience campaign was conducted on 14 businesses in a local shopping centre. Three varying sectors were evaluated – retail, food and service….read more

Retail - Undercover Customer Experience Visit #2

Undercover customer experience visits were conducted to 9 locations of a carpet retailer, anonymously assessing 26 team members for customer service variabilities….read more

Retail - Undercover Customer Experience Visit #3

An undercover customer experience campaign was conducted for a dealership on two of their locations….read more

Retail - Undercover Customer Experience Visit #4

An undercover customer experience campaign was conducted for the visitor lounge an conceirge desk in a busy shopping cnetre….read more

Competitor Analysis - Service #1

A competitor analysis was conducted for a fitness training studio who conducted personal training and programs for over 40 year olds….read more

Competitor Analysis - Service #2

A competitor price analysis was conducted for an IT Mangement service and was carried out on two different scenarios resulting in two types of charges….read more